View Desktop is Agent Unreachable Status

An issue that has recently been reported is problematic desktops that randomly seem to go into an Agent Unreachable state, as shown below.

The first step toward resolution is to follow all of the steps in VMWare KB 2083535. Many times, this article resolves the issue, but sometimes it does not.

  1. Open the registry on the View Desktop, and navigate to HKLM\software\VMware, Inc.\
  2. Look for the Guest Customization key. If it does not exist, create it.
  3. Create a DWORD called CustomizationInProgress and set it to 0.
  4. The View desktop will now report as being Available in View Administrator.


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